Return & Exchanges Policy

Team Bramia — Returns & Exchanges Policy

Bramia LLC | Team Bramia

Last Updated: October 21, 2026

At Team Bramia, we take pride in offering quality books, handcrafted textiles, home décor, and creative products. Please review our policy before purchasing.

General Returns & Exchanges

We do not offer refunds for change-of-mind returns. Approved returns receive store credit toward a future Team Bramia purchase.

Requests for eligible returns or exchanges must be submitted within:

14 days of purchase for in-person sales.
14 days of confirmed delivery for online orders.

Exchanges are available for merchandise of equal value.

All eligible merchandise must be unused, in its original condition, and accompanied by proof of purchase. Returns and exchanges are subject to availability, where applicable, and inspection.

Handmade Textiles & Blankets

Due to the handcrafted nature of our textiles, eligible items must:

Be unused, unwashed, and free from stretching or damage.
Show no signs of wear or pet exposure.
Be free from smoke, perfume, and other odors.
Be returned in original packaging when possible.

Custom, personalized, made-to-order, discounted, and clearance textiles are final sale for change-of-mind purchases.

Home Décor & Decorative Accessories

Eligible home décor items, including vases, decorative accessories, and wall art, must:

Be unused and free from damage, scratches, or alterations.
Include original accessories or components.
Be returned with protective packaging when possible.

Approved returns qualify for store credit or an exchange of equal value.

Books, Journals & Printed Materials

Books, journals, coloring books, and other printed products are eligible for exchange or store credit within the applicable 14-day request period, provided they:

Are unused and in their original condition.
Have no writing, markings, torn pages, stains, or other damage.
Include any originally supplied components.

Personalized and custom-printed materials are final sale for change-of-mind purchases.

Creative Kits & Other Merchandise

Eligible creative kits and other merchandise must be unused, complete, and in their original condition.

Kits with missing, opened, or used consumable supplies are not eligible for change-of-mind returns or exchanges.

Custom & Personalized Orders

All custom-made, personalized, and made-to-order merchandise is final sale and is not eligible for change-of-mind returns, exchanges, or store credit.

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns and exchanges.

Original shipping fees are nonrefundable for change-of-mind returns, except where required by applicable law.

Please contact Team Bramia at valeriec@teambramia.com before sending any merchandise back.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact us promptly at valeriec@teambramia.com with your order information and a description of the issue.

We will review the circumstances and provide an appropriate resolution in accordance with applicable law, including applicable shipping arrangements.

Additional Information

Team Bramia reserves the right to decline change-of-mind returns or exchanges that do not meet the conditions outlined above.

Nothing in this policy limits any refund, replacement, cancellation, or other consumer rights required by applicable law.